You’ve purchased an RCS product – what are the next steps? Brian Willard, Field Technician Services Manager, and Adrian Guanipa, Scheduling Support Manager, joined us to review the onboarding process. Since every client requires different solutions, it’s our goal to make sure to identify your needs. When you buy an RCS product, we like to treat our clients as a partnership with a common goal. Aside from reintroducing Brian and Adrian, your onboarding team leads, we reviewed some of the onboarding steps and reminders for new users.
The most important part of any install and configuration is knowing all the details. That’s why Brian and Adrian have complied a checklist of every small detail that you may have missed. Let’s be honest, you’re operating your stations and learning a new piece of software. That is a lot to juggle for you and your staff. Remember, this is a partnership. Let us help you with the process. As the first major step in the onboarding process, we’ll be asking a lot of questions. Of course, we encourage you and your team to also ask a lot of questions! For example, we can’t implement a particular Zetta setting if you didn’t tell us that the overall workflow was important to you. Our installation teams feature a wealth of information for all types of clients, formats, and situations. It never hurts to ask questions.
If your onboarding consists of Zetta and GSelector integration, we prefer to space out training sessions for you and your team so that we don’t overwhelm users. Usually, we schedule the GSelector training two weeks before the Zetta installation. Every new GSelector client will receive three one-hour training sessions and two half hour follow up sessions. If you’re upgrading to Zetta, then you’ve already purchased Field Technician Service time, in which our FTS team will conduct multiple training sessions for you and your team. We like to break these up between departments, so there might be a programming session one morning, traffic in the afternoon, and when we switch over to live Zetta, we’ll be on hand to answer any questions during the morning show. It’s important to make sure your entire staff becomes familiar with Zetta and again, ask questions!
When it comes to hardware, it’s all about your situation. As part of our initial checklist, we’ll be confirming where your server is installed, how many users will be accessing the software and more. Traditionally, Zetta in installed with new hardware, so GSelector usually requires additional questions like operations systems, RAM, etc… If you’re receiving both Zetta and GSelector, then we install GSelector on the Zetta server.
What about conversions? We have seen all types of ways users have created a database. Simply put, we’ll convert whatever metadata or audio you give us. Adrian demonstrated an example of how to properly match on External or Media IDs, combining multiple values to achieve the user’s desired result.
Then there’s cybersecurity. As the worldwide leader in radio software, we like to stay ahead of the curve, not behind it. That’s why we’ve already been implementing multiple security measures throughout our software and we’re continuing to develop our projects with your security in mind. If cyber security is important to you, then let us know and we’ll work together to identify your system, virus software, network and more so that our products work with your environment, not against it.
At the end of the day, our installation team has not only have seen it all, but they’ve also helped build it. From complicated conversions, unique setups, navigating restricted security, to virtual machines and more. Rest assured, we’ll be available to not only ease your mind, but provide any helpful tips or guidance along the way. And if you do have any questions or concerns, don’t hesitate to reach out to your onboarding contact. if you would like a copy of any of the onboarding documents, please reach out to your local RCS Sales Representative and we’ll gladly forward them along.
Friendly reminder to check those backup paths and send those Data Exchanges. We’re also hiring! See all the open positions here. With Zetta 5.21.2, GSelector 5.0 and Aquira 3.21.2 on the horizon, become a Beta user! Finally, we’re excited to be back on the road. Catch us at NAB 2022 and we’ll see you at other events throughout the year.